Complaint Notice

If you have a complaint regarding the company’s money transmission activities, first contact the Compliance Officer Mr. Manuel Casanova at the consumer assistance department of The Outlay Group, LLC at 956-371- 7067, or by email at mcasanova@aol.com or by mail at 18911 Hardy Oak Suite 107, San Antonio, Texas 78258. If your complaint is not resolved, you may contact the Texas Department of Banking:

Texas Department of Banking
2601 N. Lamar Blvd
Austin, TX 78705-4294
PH: (877) 276-5554
PH: (512) 475-1399
www.dob.texas.gov

You can download our full Service Agreement below.

General Complieance

Outlay is regulated by the Texas Department of Banking, FINCEN and IRS. Outlay ensures its employees and clients as well as vendors and employees of its clients comply with the following:

Bank Secrecy Act (BSA)
Patriot Act
OFAC (SDN and PEB Lists)
The Gramm-Leach-Bliley Act (GLBA)
The Dood-Frank Act